Frequently Asked Questions
Everything you need to know about your Urban Body Jewelry order.
How long will it take for my order to arrive?
Standard shipping usually takes 3-5 business days within the United States. International shipping times vary by location, typically ranging from 7-21 business days.
What is your return policy for body jewelry?
For health and safety reasons, we can only accept returns on items that are still in their original, heat-sealed tamper-proof packaging. Once the seal is broken, the item is no longer eligible for return or exchange.
What materials do you use in your jewelry?
We prioritize high-quality materials including 316L Surgical Stainless Steel, G23 Titanium, 14k Gold, and various organic materials like wood, stone, and bone.
How do I know what size or gauge to order?
We provide a comprehensive size chart and gauge conversion guide on our website. We highly recommend measuring your current jewelry or consulting a professional piercer if you are unsure of your size.
Is your jewelry sold in pairs or as single pieces?
Most of our items are sold individually unless the product description specifically states they are sold as a pair. This allows customers to mix and match for unique setups.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various 'Buy Now, Pay Later' options at checkout.